# Contact
## Student Accounts
**We now offer in-person service** [**by appointment only**](/schedule-person-appointment "Schedule an In-Person Appointment")**.**
mail
[### Email: student\_billing@harvard.edu
](mailto:student_billing@harvard.edu)
phone
### Phone: 617-495-2739
fax
### Fax: 617-495-1858
markunread\_mailbox
### Payment Mailing Address
**USPS**
Harvard University SFS
P.O. Box 414945
Boston, MA 02241-4945
**Courier**
Bank of America Lockbox Services
Harvard University SFS, Lbx 414945
MA5-527-02-07
2 Morrissey Blvd.
Dorchester, MA 02125
house
### Office Location
Harvard University Student Accounts
801 Smith Campus Center
1350 Massachusetts Avenue
Cambridge, MA 02138
Payment and Form Drop Box Available! Located in the Smith Center Arcade, next to the security desk at the main elevator bank.
access\_time
### Office Hours
Mon-Fri: 10:30am to 4:30pm E.T.
## Student Loans
mail
[### Email: student\_loans@harvard.edu
](mailto:student_loans@harvard.edu)
phone
### Phone
Customer Service
1-800-315-7192
617-495-3782
Collections
1-800-343-5500
1-800-343-5501
617-495-1516
fax
### Fax: 617-495-1858
markunread\_mailbox
### Mailing Address/Office Location
Harvard University Student Loans
801 Smith Campus Center
1350 Massachusetts Avenue
Cambridge, MA 02138
Payment and Form Drop Box Available! Located in the Smith Center Arcade, next to the security desk at the main elevator bank
access\_time
### Office Hours
Mon-Fri: 9am to 5pm E.T.