#  Student Account FAQs 

 



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###    Can I use a credit or debit card to make a payment?  expand\_more  

Harvard University does not accept credit or debit cards. To review payment options, please see [Methods of Payment](/methods-payment).

 



 

 

 



###    Does Harvard offer tuition insurance?  expand\_more  

The GradGuard Tuition Protection Plan offers a smart and affordable way to protect your college investment in the event of a medical withdrawal. To learn more and/or enroll in the tuition insurance plan, please visit the [GradGuard website](https://gradguard.com/tuition?school_id=2756).

 



 

 

 



###    When will I be billed for tuition?  expand\_more  

 Tuition for the Fall semester is billed in mid-July for most schools. For the Spring semester, most schools bill tuition in mid-December. For exact bill dates, please see [Manage your account or Make a payment](/pay-bill)

 



 

 

 



###    I do not have a U.S. checking or savings account. How can I make a payment?  expand\_more  

 Harvard provides several options for international students to make a payment, including wire transfers through Convera. You can review these options on our [Methods of Payment](/methods-payment) page.

 



 

 

 



###    How can I confirm that Harvard received my payment?  expand\_more  

To confirm that Harvard has received your payment, you can [log-in](https://portal.my.harvard.edu) to your account and view Account Details.

 



 

 

 



###    Can my account be paid by someone besides myself?  expand\_more  

You can set up other individuals as Delegates on your account. Delegates receive account notices and can make payments to your account. Please see [Delegates](/authorized-payers) for information about setting up this access.

 



 

 

 



###    I am a Delegate and I forgot my online password or username. How can I retrieve this information?  expand\_more  

To recover/reset your password or login name, please visit [key.harvard.edu](https://key.harvard.edu/).

 



 

 

 



###    My refund is listed on my account as a charge. Is this correct?  expand\_more  

 Yes. A refund is a check or direct deposit issued with funds withdrawn from your student account. To facilitate this withdrawal, refunds are "charged" to your student account.

 In most situations, the refund check corresponds to a particular credit on your student account, such as an excess student loan, an overpayment, or a credit from your department. The credit is effectively a reversal of the refund charge, resulting in a net charge of $0.

 If the refund is issued by direct deposit, funds are typically received in the bank account established in your my.harvard refund profile in a few days. Refunds by check should be received within two weeks at the mailing address specified in my.harvard

 Viewed from a different perspective, the refund charge allows the necessary credits to be disbursed twice (once on your student account and once by direct deposit/check), while the actual refund is, as expected, only received once.

 Should any other questions about your refund arise, please [contact us](/contact).

 



 

 

 



###    I have questions about a particular charge on my account. Who should I contact?  expand\_more  

Items on your student account are charged by many different departments within Harvard. These charges can only be modified or removed by the department that originally applied the charge. If you know where your charges originated, you can contact the department directly. See [Questions About Charges ](/questions-about-charges)for a list of departments that frequently post charges. If you are unsure where your charges originated, please [contact us](/contact).

 



 

 

 



###    I have a credit (negative) balance on my account. Can I get a refund?  expand\_more  

If you have a credit balance on your student account, you may be eligible for a refund. You can find out who to contact to request a refund by using our [refund questionnaire](/refunds).