Changing your address with one department (for ex. Alumni Records or Student Accounts), does not change it across the University. You must also change your address with our office by going to our borrower website or emailing us at firstname.lastname@example.org.
With written permission from you our office may discuss account information with a designated third party. You may login to our borrower website and under the Account Tools section complete the Information Release form.
You will need to contact your account representative to make any payment arrangements at 1-800-343-5500 or 5501. For last names beginning A-J- contact Jennifer Kerr; for last names beginning K-Z contact Nadege Roseau.
U.S. Currency can be sent to: Heartland ECSI, PO Box 718, Wexford, PA 15090. Foreign and U.S. currency can be sent to: Harvard University, Student Loan Office, Smith Campus Center 801, 1350 Massachusetts Ave., Cambridge, MA 02138.